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Last updated: Friday, 5th Dec, 2025

Dear customer,

We will process your refund in case your letter is not delivered by us to the desired recipient. For this please email your phone number you used during sending the card. After operating, if we find that the letter was not delivered and payment made, we’ll process your refund within a business day. If we don;’t find so, we’ll get back to you for further clarification. We regret our inability to process your refund in any other case.

For refund please write us your Phone number you used during sending the card to contsctus@kiris.website